The Woolpack Elstead
The Green, Milford Road
Surrey GU8 6HD
Tel: 01252 703106
At The Woolpack we are committed to safeguarding and preserving the privacy of our visitors.
This is a statement of the General Data Protection Regulation compliance policy that is adopted by The Woolpack for delivering our services. The Woolpack will, when delivering these services, collect and use personal information only which is relevant to the work that we are undertaking and which will be controlled, stored and processed in accordance with the General Data Protection Regulations (GDPR), howsoever it is collected, recorded and used; whether it be on paper, in electronic media form (e.g. in a computer system), or recorded by other means.
We consider the lawful and correct treatment of personal information by the company as critical in maintaining the confidence of our clients; we therefore manage and process personal information lawfully and correctly.
We do update this Policy from time to time so please do review this Policy regularly.
Information is defined under the GDPR as being Personal Information if any of the following criteria are met:
We adhere to the Principles of Data Protection, as set out in The Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018.
Specifically, these Principles require that personal information:
The Woolpack will, through appropriate management and by strict application of criteria and controls:
All information storage and processing systems used by The Woolpack are designed to ensure that:
We do not undertake automated decision making about or profiling of personal data.
Data subjects have a right, as set out in the GDPR, to obtain the personal information which is stored and used by us, and can obtain this information by contacting the Data Protection Officer whose details are given in this document. The data comprising the personal information will be delivered to the data subject in a secure manner and in a format which is readily accessible using common proprietary data access tools (such as word processor document or spreadsheet viewer programs).
We acquire and use information relating to commercial organisations and individuals for use in our marketing and sales activities.
Our clients provide some of this information directly to provide services or when contacting us for the purposes of making an enquiry.
We also obtain information by recording how persons use our website by means of embedded technology such as cookies, and by receiving written enquiries and usage data from relevant forms hosted on our website.
If you are requested by us to provide your personal data, you may of course decline to do so. However, if you do choose not to provide data that is necessary to enable us to provide a service to you, we may not be able to deliver that service to you.
The information that we obtain may be dependent upon the nature and context of your enquiry. The information that we may ask to collect in order to fulfil our service can include the following:
Name and contact data
We collect your first and last name, postal address, phone number and e-mail address.
We may on occasion collect data about you such as your profession, country and preferred language.
Our online services may obtain imprecise location data: e.g. a location derived from your IP address or data, that indicates where you are located with low precision, such as at a city or postcode level.
We may collect the content of any data files and communications that you may send us in the course of a project, together with any physical documents that you may give us when these are necessary to provide you with the service you have purchased. Data we collect may include:
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
For information about how to manage, edit or to delete contact data which contains your personal information, please use the How to access & control your personal data found in this privacy statement.
You can submit a request to view, edit or delete any personal data that we hold.
You may do so by submitting a request in writing or by email. We will respond to requests to access or delete your personal data within 30 days.
You may opt out of receiving marketing information by unsubscribing using the link incorporated into all our e-mail communication.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.
Cookies are small packets of information stored by a web browser on your computer.
There are two main types of cookies: session cookies and persistent cookies.
Session cookies are removed from your computer when you close your browser and are mainly used, for example, to store information about the items in your shopping basket.
Conversely, persistent cookies remain stored on your computer until they are deleted or when they reach their expiry date. This type of cookie is often used to anonymously track your activity on a website so the website owner can analyse the data to see if there are ways they can improve their website.
Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. We also save preferences, such as language, browser and multimedia player settings, so those do not have to be reset each time you return to the site.
When you provide information on our website, we store the data in a cookie to remember the information you have added.
Our website includes social media cookies, including those that enable users who are logged in to the social media service to share content via that service.
This is a session cookie set by this site’s Content Management System (CMS), Joomla, which is used when an admin user logs into the CMS control panel.
GOOGLE ANALYTICS (_GA)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Neither The Woolpack or Google associate your IP address with any personally identifiable information.
A mixture of both persistent and session cookies are used to enable Google to determine whether you are a return visitor to this site and to track the pages that you visit during your session.
More information about Google’s policies can be read at https://support.google.com/analytics/answer/6004245
Used to distinguish users
Duration: 2 years
Used to distinguish users
Duration: 24 hours
Used to throttle request rate
Duration: 1 minute
Most browsers allow you to refuse to accept cookies, however, blocking cookies will have a negative impact upon the usability of some websites.
Managing cookies for each browser differs, so we have provided links to more detailed information for some of the more popular browsers:
You can opt out of data collection by clicking the following link: Google Analytics: tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)